Customer Service

Your satisfaction is our utmost priority! Fast, solution-oriented customer service is therefore an essential part of our service.

Ordering Spare Parts & Service Requests

Spare Parts Orders & Service Enquiries Please contact your Haas+Sohn dealer directly when ordering spare parts or if you have any queries regarding repairs and service or any complaints.

Important! Please state the full type number and manufacturer’s number of your appliance in each case so that your enquiry can be dealt with quickly. You will find this information on the nameplate of your Haas+Sohn stove.



Haas+Sohn Customer Service guaranteed

  • nationwide support coverage provides rapid assistance
  • in-house customer service ensures professional implementation
  • around 40 technicians and service partners available to respond to your request
  • 4,000 permanently available items in the central spare parts warehouse ensure timely delivery
  • long delivery availability of all wearing parts ensures long service life for your stove